VeryWell Casino — Terms and Conditions
Welcome to VeryWell Casino. Before you dive into anything on our platform, we want you to understand the rules that apply. These Terms and Conditions form a legally binding agreement between you and us. What this means is simple: by registering, depositing, or playing on our site, you're agreeing to everything laid out below. We ask that you read through each section carefully.
We operate under Curaçao licence 8048/JAZ. Our services are intended for individuals aged 18 and over. If any part of these terms is unclear, please reach out to our support team before continuing to use the platform.
1. General Information and Legal Agreement
These terms govern your use of our website, games, and all associated services. In plain terms, this is the contract between you and us — it covers everything from how you open an account to how disputes get resolved.
By accessing our platform, you confirm that you've read, understood, and accepted these Terms and Conditions in full. You also confirm that you are legally permitted to gamble in your jurisdiction and that you are at least 18 years old. We may update these terms from time to time. When we do, the updated version will be posted here, and continued use of our services means you accept those changes. It's your responsibility to check back periodically.
If you disagree with any part of these terms, we ask that you stop using our services immediately.
2. Account Opening and Eligibility
When you create an account with us, you're telling us that all the information you provide is accurate, complete, and up to date. One person, one account — that's the rule. We do not permit duplicate or multiple accounts under any circumstances.
You must be at least 18 years of age to register. We reserve the right to request proof of age at any point. Residents of jurisdictions where online gambling is restricted or prohibited may not open an account. We also reserve the right to refuse registration without providing a specific reason, particularly where we suspect misuse, fraud, or regulatory non-compliance.
Keeping your registration details current is your obligation. If your name, address, or contact details change, update them promptly in your account settings.
3. KYC and Identity Verification
Account verification exists to protect both you and us. We are legally required to verify the identity of our players, and we take this seriously.
You may be asked to provide a government-issued photo ID, proof of address dated within the last three months, and proof of your payment method. We may request these documents at registration, before processing a withdrawal, or at any point during your use of our platform. Failure to provide satisfactory documentation within the requested timeframe may result in account restrictions, suspension, or closure.
What this means for you: the faster you verify, the smoother your experience will be. Unverified accounts may face limits on deposits, gameplay, and withdrawals.
4. Account Security and Password Confidentiality
Your account credentials are your responsibility. Choose a strong password and never share it with anyone — not even our support staff.
We ask that you take reasonable steps to keep your login details secure. This includes logging out after each session, avoiding shared or public devices, and using a unique password that isn't reused across other platforms. If you suspect unauthorised access to your account, notify us immediately. We will not be liable for losses resulting from your failure to safeguard your account credentials.
We may implement additional security measures such as two-factor authentication. Where available, we strongly encourage you to enable these features.
5. Deposits and Account Funding
All deposits must be made using a payment method registered in your own name. We do not accept third-party payments under any circumstances.
We support a range of deposit methods, including debit cards and e-wallets, with transactions processed in GBP. Minimum and maximum deposit limits apply and may vary depending on the payment method chosen. Deposits are generally processed instantly, though some methods may involve slight delays. We reserve the right to set or adjust deposit limits at our discretion for regulatory or responsible gambling purposes.
Deposited funds are for wagering purposes only. Our platform is not a banking service, and we do not pay interest on account balances.
6. Withdrawal Procedures and Verification
When you're ready to withdraw, we want the process to be straightforward. That said, certain conditions must be met first.
All withdrawals are subject to identity verification. If your KYC documents haven't been submitted or approved, your withdrawal will be held until verification is complete. We process withdrawal requests within a reasonable timeframe, though processing times vary by payment method. Minimum withdrawal amounts apply. We reserve the right to process withdrawals back to the original deposit method where possible.
We may also conduct additional security checks on large or unusual withdrawal requests. In plain terms, this is standard fraud prevention — not a delay tactic. Winnings derived from bonus play may be subject to additional conditions outlined in section 7.
7. Bonus Rules and Wagering Requirements
Bonuses are a way for us to enhance your experience, but they come with conditions. We ask that you read the specific terms attached to each promotion before opting in.
All bonuses carry wagering requirements unless explicitly stated otherwise. Wagering requirements specify how many times the bonus amount (or bonus plus deposit, depending on the offer) must be played through before any associated winnings can be withdrawn. Not all games contribute equally to wagering — contribution rates vary and are detailed alongside each promotion. Time limits apply to bonus completion, and any bonus not fully wagered within the specified period will be forfeited along with associated winnings.
Bonus abuse, including but not limited to opening multiple accounts, exploiting technical errors, or using irregular betting patterns designed to circumvent wagering requirements, may result in bonus cancellation, forfeiture of winnings, and account closure. We take a firm stance on this. Maximum bet limits during active bonus play are enforced, and exceeding them may void the bonus and any related winnings.
8. Inactive and Dormant Accounts
If your account shows no login activity, deposits, withdrawals, or wagers for a period of twelve consecutive months, we consider it inactive.
We will attempt to contact you before applying any changes. Dormant accounts may incur a monthly administrative fee, which will be deducted from the remaining balance. Once the balance reaches zero, the account may be closed. This is standard industry practice and is in line with our licensing obligations.
To avoid dormancy charges, simply log in or contact our support team. We'd rather keep you as an active player than close your account.
9. Game Fairness and RNG Systems
Every game on our platform uses a certified Random Number Generator. What this means is that game outcomes are entirely random and cannot be predicted or manipulated — not by you, not by us.
Our RNG systems are tested and audited by independent third parties to ensure fairness and compliance. Game return-to-player (RTP) percentages are set by the game providers and are not altered by us. We display RTP information where available so you can make informed choices about which games to play.
We do not guarantee winnings. Gambling outcomes are inherently uncertain, and past results do not indicate future performance. If you ever suspect a game malfunction, stop playing and contact our support team immediately. Malfunctions void all pays and plays for the affected round.
10. Prohibited Conduct and Fraudulent Activity
We maintain a zero-tolerance approach to fraud, collusion, and any form of dishonest behaviour on our platform.
Prohibited conduct includes but is not limited to: using automated software, bots, or scripts; colluding with other players; exploiting software bugs or glitches; using stolen payment methods; providing false identity documents; and engaging in money laundering or terrorist financing. We employ sophisticated fraud detection tools and reserve the right to investigate suspicious activity at any time.
If we determine that prohibited conduct has occurred, we may freeze your account, void pending bets and winnings, and report the matter to the relevant authorities. The reality is that these measures protect honest players. We won't apologise for enforcing them.
11. Responsible Gambling and Self-Exclusion
Gambling should be enjoyable, never a source of financial or emotional distress. We ask that you only wager what you can comfortably afford to lose.
Our platform offers a range of responsible gambling tools to help you stay in control. These include deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options. You can access these tools directly from your account settings at any time. Self-exclusion allows you to block access to your account for a chosen period, during which you will not be able to log in, deposit, or play.
If you feel that gambling is becoming a problem, please seek support. In the United Kingdom, you can contact GamCare on 0808 8020 133 or visit their website for free advice and counselling. The National Gambling Helpline is available 24 hours a day, seven days a week. You can also register with GAMSTOP to self-exclude from all licensed online gambling operators in Great Britain.
12. Complaints and Dispute Resolution
If something goes wrong, we want to hear about it. Our complaints process is designed to resolve issues fairly and efficiently.
Start by contacting our support team with a clear description of your complaint. We will acknowledge receipt and aim to provide a resolution within a reasonable timeframe. If you're not satisfied with our response, you may escalate the matter through our internal review process. Should the issue remain unresolved, you have the right to refer your complaint to an independent alternative dispute resolution (ADR) provider.
We take all complaints seriously. Raising a complaint will never negatively affect your account standing or access to our services.
13. Intellectual Property Rights
Everything on our platform — the design, logos, text, graphics, software, and game interfaces — is protected by intellectual property law.
You may not copy, reproduce, distribute, modify, or create derivative works from any content on our site without our express written permission. The VeryWell Casino name and brand identity are our property. Using them without authorisation, whether for commercial purposes or otherwise, is strictly prohibited and may result in legal action.
Game content is owned by or licensed to the respective game providers. Your use of our platform grants you a limited, non-exclusive, non-transferable licence to access and use the games for personal entertainment purposes only.
14. Anti-Money Laundering Policy
We are committed to preventing our platform from being used for money laundering, terrorist financing, or any other financial crime.
As part of our anti-money laundering (AML) obligations, we monitor transactions and player activity for suspicious patterns. We may request additional documentation to verify the source of your funds at any time. This is not optional — failure to cooperate with source-of-funds checks may result in account suspension and reporting to the appropriate regulatory bodies. Large or unusual transactions may trigger enhanced due diligence procedures.
We report suspicious activity to the relevant authorities as required by law. These obligations exist regardless of whether a player has been convicted of any offence.
15. Voluntary Account Closure
You can close your account at any time by contacting our support team. It's your account, and that choice is always yours.
Before closure, any remaining balance (subject to meeting withdrawal conditions and verification requirements) will be returned to you. Outstanding wagering requirements on active bonuses will be forfeited upon closure. If you are closing your account for responsible gambling reasons, please let us know so we can apply appropriate safeguards and direct you to support services.
Once closed, your account cannot be reopened. If you wish to use our services again in the future, you would need to register a new account, subject to our standard eligibility and verification processes.
16. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws applicable under our Curaçao licence 8048/JAZ.
Any disputes arising from or related to your use of our services shall be subject to the exclusive jurisdiction of the competent courts as determined by our licensing authority, except where local consumer protection laws in your jurisdiction provide otherwise. We encourage all players to attempt to resolve disputes through our internal complaints process and ADR channels before pursuing legal action.
If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be severed and the remaining terms will continue in full force and effect.
Responsible Gambling Disclaimer
Gambling is intended for entertainment purposes only. You must be 18 or older to use our services. Never gamble more than you can afford to lose, and be mindful of the time and money you spend on our platform.
If you or someone you know is struggling with problem gambling, help is available. In the United Kingdom, contact GamCare on 0808 8020 133 for free, confidential support. You can also self-exclude from all UK-licensed gambling sites by registering with GAMSTOP. Play safe. Stay in control. 18+.
