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Privacy Policy

Your data belongs to you. We collect and process personal information because running an online casino requires it, but we never lose sight of who that data actually belongs to. This policy explains what we gather, why we need it, and what control you retain over everything.

We operate under a licence issued in Curaçao (8048/JAZ) while serving players in the United Kingdom. That means we follow GDPR requirements strictly. Every decision about your data reflects both legal obligations and genuine respect for your privacy.

1. Nature and scope of personal data collected

When you create an account or use our services, we gather information that falls into several categories. Some you provide directly. Some we collect automatically as you interact with our platform.

The types of personal data we collect include:

Identity information such as full name, date of birth, and gender
Contact details including email address, telephone number, and residential address
Financial data like payment card details, bank account information, and transaction history
Account credentials including username and encrypted password data
Verification documents such as passport, driving licence, or utility bills
Technical data including IP address, device identifiers, browser type, and operating system
Usage information covering games played, betting patterns, session duration, and feature interactions
Communication records from customer support exchanges and marketing preferences
Location data derived from IP address or device settings

We only collect what we genuinely need. Expanding this list without good reason would breach the data minimisation principle under GDPR.

2. Purposes and objectives of data processing

Every piece of information we hold serves a defined purpose. Processing happens on specific legal grounds, whether that's fulfilling our contract with you, meeting regulatory requirements, or pursuing legitimate business interests.

We process your personal data for these reasons:

Creating and managing your player account
Verifying your identity and age to comply with gambling regulations
Processing deposits, withdrawals, and payment transactions
Detecting and preventing fraud, money laundering, and suspicious activity
Providing customer support and responding to your queries
Personalising your gaming experience based on preferences
Sending promotional communications where you have opted in
Meeting anti-money laundering and know-your-customer obligations
Analysing platform performance and improving our services
Complying with legal requests from regulatory authorities
Implementing responsible gambling measures and player protection tools

Marketing communications only happen with your explicit consent. You can withdraw that consent at any moment without affecting the lawfulness of processing that happened before.

3. Security measures and technical integrity

Protecting your data requires constant vigilance. We deploy multiple layers of security because a single measure never provides adequate protection against modern threats.

SSL encryption protects all data transmitted between your device and our servers. Sensitive information like payment details receives additional encryption at rest within our databases. Access controls restrict which staff members can view personal data, limited strictly to those who need it for legitimate purposes. We conduct regular security audits and penetration testing to identify vulnerabilities before they become problems. Firewalls and intrusion detection systems monitor for unauthorised access attempts around the clock. Our data centres maintain physical security measures including biometric access controls and 24-hour surveillance.

No system achieves perfect security. We commit to responding swiftly if a breach occurs, notifying affected individuals and relevant authorities within the timeframes GDPR mandates.

Your data sometimes needs to travel beyond our direct control. We share information with carefully selected partners who help us operate the platform and meet legal obligations.

Categories of third parties who may receive your data:

Payment processors and financial institutions handling transactions
Identity verification services confirming your age and identity
Game providers whose software powers our casino offerings
Cloud hosting and IT infrastructure providers
Customer support tools and communication platforms
Analytics services helping us understand platform usage
Marketing partners where you have consented to promotional activity
Legal advisors and auditors requiring access for compliance purposes
Regulatory authorities and law enforcement when legally compelled
Fraud prevention networks and anti-money laundering services

Every third party must sign data processing agreements binding them to GDPR-equivalent protections. We never sell your personal information to anyone.

Cookies make our platform work properly. These small text files store preferences, maintain your login session, and help us understand how players use different features.

Essential cookies keep you logged in and remember your settings. They cannot be disabled without breaking core functionality. Performance cookies collect anonymised data about how visitors navigate the site, helping us spot problems and improve user experience. Functional cookies remember choices you make, like language preferences or display options. Marketing cookies track your browsing to deliver relevant advertisements, but only with your explicit permission.

Your browser settings let you block or delete cookies at any time. Our cookie consent tool appears when you first visit, giving you granular control over non-essential categories. Changing your mind later requires accessing the cookie settings in our website footer.

6. Data retention period

We keep your information only as long as necessary. Different data types have different retention requirements based on legal obligations and legitimate business needs.

Account data remains active while you maintain a player account with us. After account closure, we retain records for a minimum of five years to comply with anti-money laundering regulations and gambling licence requirements. Transaction records stay on file for six years from the date of the transaction, meeting financial record-keeping obligations. Marketing consent records persist for two years after your last interaction, unless you withdraw consent earlier. Customer support communications remain accessible for three years to help resolve any disputes that may arise.

When retention periods expire, we securely delete or anonymise the data so it can no longer identify you.

7. User rights over their data

GDPR grants you significant control over personal information we hold. These rights exist regardless of where our company is registered, because we serve United Kingdom players.

Your rights include:

Right of access to obtain a copy of all personal data we hold about you
Right to rectification to correct inaccurate or incomplete information
Right to erasure to request deletion of your data in certain circumstances
Right to restrict processing while we address concerns about data accuracy or lawfulness
Right to data portability to receive your data in a structured, machine-readable format
Right to object to processing based on legitimate interests or direct marketing
Right to withdraw consent for any processing that relies on your permission
Right to lodge a complaint with the Information Commissioner's Office

Exercising these rights costs nothing. We respond to valid requests within one month, though complex cases may require an extension of up to two additional months.

8. International data transfers

Our operations span multiple jurisdictions. Data may travel to countries outside the United Kingdom and European Economic Area where privacy laws differ.

When transfers occur, we implement safeguards ensuring your data receives equivalent protection. Standard contractual clauses approved by the European Commission govern relationships with processors in third countries. Some transfers rely on adequacy decisions confirming the destination country maintains sufficient data protection standards. We assess each transfer carefully, considering the legal framework of the receiving country and supplementary measures that may be required.

You can request details about specific safeguards applying to your data by contacting our data protection team.

9. Privacy policy updates

This policy evolves as regulations change and our services develop. Updates happen when necessary rather than on a fixed schedule.

Material changes affecting your rights or how we use data trigger direct notification through email or prominent website notices. Minor clarifications or formatting changes may occur without individual notification. The date at the top of this policy always reflects when the current version took effect. Continuing to use our services after changes indicates acceptance of the updated terms, though significant alterations may require fresh consent where appropriate.

We recommend reviewing this policy periodically to stay informed about how we protect your information.

10. Contact information

Questions about this policy or how we handle your data deserve clear answers. Our data protection team handles all privacy-related enquiries.

Reach out through the customer support channels available on our platform. Specify that your query relates to data protection so it routes to the appropriate team members. We aim to acknowledge contact within 48 hours and provide substantive responses as quickly as the matter allows. For formal requests exercising your GDPR rights, please clearly state which right you wish to invoke and provide enough information for us to verify your identity and locate your records.

If our response leaves you dissatisfied, you may escalate concerns to the Information Commissioner's Office, the supervisory authority for data protection in the United Kingdom.

VeryWell Casino is committed to responsible gambling. If you feel your gambling is becoming problematic, please contact GamCare on 0808 8020 133 or visit their website for support and advice. Gambling should remain enjoyable entertainment, never a source of financial difficulty or emotional distress. Tools including deposit limits, session reminders, and self-exclusion are available through your account settings.

You must be 18 years or older to use our services. Age verification applies to all players without exception.